Returns

If you wish to return items, please notify us by email within 5 days of receipt and return the products to us within 14 days of receipt.  We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, and in their original condition. 

Due to health and hygiene reasons we are unable to accept returned earrings, unless faulty 

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.  The original delivery charge will be deducted from any refund given and, in the case of exchanges, a re-delivery charge at our standard rate will apply.  Defective products will be replaced without a further delivery charge. 

When returning items, you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost or damaged in transit. 

 Your right to cancel 

If you wish to cancel your order, please email us within 24 hours notifying us of your intention to cancel, quoting your Vivaldi order number.    If you have already received an email confirming despatch, it is too late to cancel your order.  In this instance, you will be required to return the goods to us at your own cost and a charge of £5.00 will be deducted from your refund to cover original delivery charges and administration costs.